# Proxy user

### 1. What is a proxy user feature?  <a href="#ispasted" id="ispasted"></a>

The **proxy user** feature allows admin users to view and interact with the system as if they were another user.

### **2. What is the purpose of proxy user?** <a href="#ispasted" id="ispasted"></a>

* Understanding the system from another user’s perspective
* Training other users
* Troubleshooting for other users&#x20;

### **3. How to use the proxy user feature?**

1. **Open the account dropdown menu**
   * Click on your profile icon in the top-right corner of the screen.
   * In the dropdown menu, select **Act as proxy user**.\
     \
     ![](https://cdn.elev.io/file/uploads/7gcbr1LiVY8CeYydm_ADiRjfQh280j1oLlUR1fbmQP8/mZfKeqkFwWoZk0UFA5nXVEXNXuZP547WHUPmVuQpFw0/1737553147863-jQA.png)
2. **Choose the target user**
   * A list of users will appear in a new popup window.
   * Use the search bar to find the user you want to act as.
   * Click on the user’s name from the list to select them.\
     ![](https://cdn.elev.io/file/uploads/7gcbr1LiVY8CeYydm_ADiRjfQh280j1oLlUR1fbmQP8/Qob1bCpCszd1OtwLdRoKEG4bWI9FHNkrvC9kOQ2c0Ik/1737553182894-GIM.png)
3. **Interact with the system as the selected user**
   * Once you’ve selected a user, the system will switch to their perspective.
   * You can now view and interact with the platform as if you were logged in as this user.\
     ![](https://cdn.elev.io/file/uploads/7gcbr1LiVY8CeYydm_ADiRjfQh280j1oLlUR1fbmQP8/8bOA0EpHGtHwaJb1ynClHdFCbhxLOE3Zy6gmNZNZvYA/1737553018892-p_Y.png)
4. **Stop acting as a proxy user**
   * To return to your own account, open the profile dropdown menu again.
   * Select **Stop acting as a proxy user** to end the session.

> **Important Notes**
>
> * This feature is only available to admin users.
> * Any actions performed while acting as a proxy user are logged for accountability and assigned to the admin user who is acting as the proxy, not to the user being proxied.
> * You will retain your admin privileges while viewing another user’s account but must switch back to your account to make administrative changes.

The Proxy User feature is a powerful tool for assisting your team and ensuring a smooth user experience. If you encounter any issues, feel free to reach out to our support team!