Workflow Reminders
What is a workflow reminder?
Workflow reminders automatically send follow-up emails when a trigger condition remains unresolved after a set time. This helps ensure timely action and reduces the need for manual follow-ups—especially when original workflow emails are missed or ignored.
This is especially useful when employees or managers haven't yet acted on the original workflow email.
Supported Triggers
Reminders can currently be configured for the following workflow triggers:
Skill action approval waiting
Required / non-required skill is expiring soon
Required skill is missing
Required skill is missing or expiring soon
⚠️Reminders will only work for trigger actions that are activated after the reminder is configured. Existing open tasks won’t receive reminders retroactively.
⚠️If the workflow requires approval, every reminder email will also require approval.
How to Configure a Reminder
Go to Organization > Workflow Configurations
Open or create a workflow
In Reminders section, click on Set reminder
A new modal will appear with the following options:
Example: “Skill Action Waiting for Approval” Reminder
Let’s say you’ve configured a workflow for "Skill Action Waiting for Approval":
You set a reminder to send every 5 days
You leave the end condition set to "Never"
You select the action: Email notification to: Approver
The result? If a skill update isn’t approved, AG5 will send a reminder email to the approver every 5 days until the action is completed.
Resetting a reminder
If you need to reset a reminder (e.g. to start a new schedule or update the configuration), follow these steps:
Click Edit reminder
Change the frequency to Never
Click Save
Reopen the reminder settings and configure it again with the new values
This ensures that the previous reminder settings are cleared and replaced with the updated configuration.
Last updated
Was this helpful?