# Workflow Reminders

## What is a workflow reminder?

Workflow reminders **automatically send follow-up emails** when a trigger condition remains unresolved after a set time. This helps ensure timely action and **reduces the need for manual follow-ups**—especially when original workflow emails are missed or ignored.

This is especially useful when employees or managers haven't yet acted on the original workflow email.

***

### Supported Triggers

Reminders can currently be configured for the following workflow triggers:

* **Skill action approval waiting**
* **Required / non-required skill is expiring soon**
* **Required skill is missing**
* **Required skill is missing or expiring soon**

> ⚠️ Reminders will only work for trigger actions that are activated **after the reminder is configured.** Existing open tasks won’t receive reminders retroactively.
>
> ⚠️ If the workflow requires approval, **every reminder email will also require approval.**

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### How to Configure a Reminder

1. Go to **Organization > Workflow Configurations**
2. Open or create a workflow
3. In **Reminders** section, click on **Set reminder**
4. A new modal will appear with the following options:

{% stepper %}
{% step %}

#### 📅  Frequency

Choose how often reminder emails should be sent.

* **Every X** days/months/years 
  {% endstep %}

{% step %}

#### ⏹  End Condition

Choose when the reminders should stop:

* After a specific **number of occurrences**
* Never (until the action is completed) 
  {% endstep %}

{% step %}

#### ✉️  Actions with reminders

Select which actions should get a reminder
{% endstep %}
{% endstepper %}

***

### Example: “Skill Action Waiting for Approval” Reminder

Let’s say you’ve configured a workflow for **"Skill Action Waiting for Approval":**

* You set a reminder to send **every 5 days**
* You leave the **end condition** set to "Never"
* You select the action: **Email notification to: Approver**

<figure><img src="/files/5wWsrt2tar2aYNLcXdnB" alt=""><figcaption></figcaption></figure>

**The result?** If a skill update isn’t approved, AG5 will send a reminder email to the approver every 5 days **until the action is completed**.

***

### Resetting a reminder

If you need to reset a reminder (e.g. to start a new schedule or update the configuration), follow these steps:

1. Click **Edit reminder**
2. Change the frequency to **Never**
3. Click **Save**
4. Reopen the reminder settings and configure it again with the new values

This ensures that the previous reminder settings are cleared and replaced with the updated configuration.


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