Unable to log in

Having trouble logging into your AG5 account? Don't worry, we're here to help you troubleshoot! Whether you're logging in with an email and password or using Single Sign-On (SSO), we've got you covered. Below are some common issues and solutions to get you back on track.

Logging in with Email and Password:

Check for typos: Double-check the email address you're using to log in. Typos happen more often than you think, so ensure there are no misspellings or extra characters.
Verify email domain: Make sure you're using the correct email domain (e.g., ".com" instead of ".de"). Sometimes a simple domain mistake can prevent you from logging in.
Confirm user account: Reach out to your organization's AG5 administrator to ensure that a user account has been created for the email address you're trying to log in with. If not, they can assist in setting up your account.
Reset password: If you're still having trouble, try resetting your password. You can do this by navigating here, entering your email address and selecting the "Request new password" option on the login page. Follow the instructions provided to receive an email from AG5 to reset your password and regain access to your account.
1. Sometimes the password reset email ends up in your spam folder. If you don't see it right away, give that a look.
Contact support: If none of the above solutions work, don't hesitate to reach out to our support team at support@ag5.com. Be sure to include the error message you're receiving and the email address you're using for clarification.

Logging in with Single Sign-On (SSO):

Confirm user account: Reach out to your organization's AG5 administrator to ensure that a user account has been created for the email address you're trying to log in with. If not, they can assist in setting up your account.
Confirm user group: The most common issue with SSO login is not being added to the correct user group by your IT department. Ensure that your IT team has assigned you to the appropriate user group within your company's SSO settings.

Remember, regardless of the login method, we're happy to support you every step of the way. If you encounter any difficulties, don't hesitate to reach out to us at support@ag5.com, or at +31 20 4630942.

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Last updated 1 month ago

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Logging in with Email and Password:

Check for typos: Double-check the email address you're using to log in. Typos happen more often than you think, so ensure there are no misspellings or extra characters.

Verify email domain: Make sure you're using the correct email domain (e.g., ".com" instead of ".de"). Sometimes a simple domain mistake can prevent you from logging in.

Confirm user account: Reach out to your organization's AG5 administrator to ensure that a user account has been created for the email address you're trying to log in with. If not, they can assist in setting up your account.

Reset password: If you're still having trouble, try resetting your password. You can do this by navigating here, entering your email address and selecting the "Request new password" option on the login page. Follow the instructions provided to receive an email from AG5 to reset your password and regain access to your account.

Sometimes the password reset email ends up in your spam folder. If you don't see it right away, give that a look.

Contact support: If none of the above solutions work, don't hesitate to reach out to our support team at support@ag5.com. Be sure to include the error message you're receiving and the email address you're using for clarification.

Logging in with Single Sign-On (SSO):

Confirm user group: The most common issue with SSO login is not being added to the correct user group by your IT department. Ensure that your IT team has assigned you to the appropriate user group within your company's SSO settings.